Shipping, Return and Refund Policies
Shipping-All purchases will be shipped out within 3-5 business days of purchase. If you have any special shipment needs please contact me and I will do my best to accommodate your request.
I pack each item in several layers of bubble wrap, surrounded by other packing materials in heavy-duty boxes. I take great care to make sure items arrive safely and in one piece. I am happy to replace anything that reaches you in damaged condition.
If an item is damaged during shipping please contact me immediately, no later than 48 hours from receipt. I will work with you to arrange a replacement, but please remember each piece is an original and an exact match is highly unlikely.
Shipping cost vary depending on the size, weight and ship to location. I've given the best estimate possible on shipping costs (which are calculated at the time of checkout) and will refund any shipping cost overages. In the case of Trios, they may ship in individual boxes, and I will notify you if that's the case.
All packages will be insured through the carrier, and in the event of a lost or stolen package refunds will not be issued through Giddy Up Art, but through the carrier. Make sure we are shipping to a secure location. Please ensure correct shipping information is provided at checkout.
If you are purchasing a gift that is to be sent directly to the recipient, please notify me. I am happy to include a card with a message of your choice, and it will not include any receipts or invoices.
Additional shipping may be changed for AK, HI shipments.
Please contact for international shipping.
Please email: info@giddyupart.com for shipping outside of the US.
Return/Exchanges-I am happy to work with you and offer refunds or exchanges within 7 days of receipt of your purchased piece. Please contact me via email info@giddyupart.com to arrange for a refund or exchange. All items must be returned in original condition within 30 days of delivery in order to qualify for a refund or exchange. Exchanges must be of equal value and exclude shipping costs. Return shipping costs will be deducted from your refund. Please remember each piece is an original and an exact match is highly unlikely.
Contact-If you have any questions please email info@giddyupart.com. There are no stupid questions, please ask if you are not sure.